Date of Adoption: September 1, 2023At Grandpa Motor Cars, we are committed to maintaining a respectful and professional environment for all customers, employees, and visitors. Our code of conduct outlines the standards of behavior expected from everyone associated with our dealership. Our code of conduct outlines the principles and expectations that guide our interactions with customers, employees, and the community at large.
1. Integrity and Honesty: We conduct all business dealings with integrity, honesty, and transparency. We are committed to providing accurate information about our vehicles, pricing, and services to our customers to the best of our ability.
2. Respect and Diversity: We respect the dignity and worth of every individual, regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or socioeconomic status. Discrimination, harassment, or any form of disrespectful behavior will not be tolerated.
3. Customer Service Excellence: We prioritize the satisfaction of our customers and strive to exceed their expectations at every opportunity. Our team is dedicated to providing attentive, knowledgeable, and courteous service to ensure a positive buying experience.
4. Compliance with Laws and Regulations: We adhere to all federal, state, and local laws and regulations governing the automotive industry, consumer protection, and business operations. We maintain the necessary licenses and certifications to operate legally and ethically.
5. Privacy and Confidentiality: We respect the privacy and confidentiality of our customers' personal information. We implement strict measures to safeguard sensitive data and adhere to all applicable data protection laws and regulations.
6. Fair and Competitive Pricing: We offer fair and competitive pricing on our vehicles and services. We do not engage in deceptive or misleading pricing practices, and we provide clear explanations of all fees and charges associated with a transaction.
7. Quality Assurance: We stand behind the quality and reliability of the vehicles we sell. Each vehicle undergoes thorough inspection and testing to ensure it meets our standards of excellence before being offered for sale.
8. Environmental Responsibility: We are committed to minimizing our environmental footprint and promoting sustainable practices. We strive to reduce waste, conserve resources, and offer eco-friendly vehicle options to our customers.
9. Community Engagement: We actively participate in and contribute to the communities we serve. Support local initiatives and charitable organizations to make a positive impact beyond business operations. We believe in giving back to the community that supports us.
10. Continuous Improvement: We are dedicated to ongoing learning, growth, and improvement. We welcome feedback from customers, employees, and stakeholders and use it to enhance our operations and service delivery.
By adhering to this code of conduct, we demonstrate our commitment to integrity, professionalism, and customer satisfaction. We hold ourselves accountable to these principles and invite our customers and community members to hold us to the same high standards.
If you have any questions, concerns, or feedback regarding our code of conduct or our dealership practices, please don't hesitate to
contact us.